Terms of Service
Effective Date: 07/09/2024
Welcome to Blue Citadel. These Terms of Service ("Terms") govern your access to and use of the services provided by Blue Citadel ("we," "us," "our"), including security system installations, smart home automation, and cyber security services. By using our services, you agree to comply with these Terms. Please read them carefully before engaging our services.
1. Acceptance of Terms
By using our website, purchasing products, or engaging our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree to the Terms, please do not use our services.
2. Services Offered
Blue Citadel provides security system installations, smart home automation, cyber security consulting, and related services. These services may include the setup, maintenance, or integration of systems and devices such as CCTV cameras, access control, alarms, and smart home technology.
a. Consultation and Quotation
We offer consultations and, if applicable, provide written or verbal quotes based on the scope of work required. Quotes are valid for 30 days unless otherwise specified. Verbal quotes are estimates only, and written quotes will confirm the final cost. Any changes to the scope of work that may affect pricing will be communicated to the customer for approval before proceeding.
b. Service Execution
We will perform the agreed-upon services as per the consultation or service agreement. Service timelines are estimates and subject to change based on factors such as product availability and access to the property.
3. Customer Responsibilities
a. Legal Rights
You represent and warrant that you are the legal owner or authorized representative of the property and systems to be serviced. You must provide accurate information regarding the property and ensure that access to the property, electrical systems, and internet is available for installation.
b. Site Readiness
It is the customer’s responsibility to ensure that the property is ready for installation, including access to electricity and any necessary equipment. If the site is not prepared, it may lead to delays, and additional charges may apply.
c. Confidentiality
Blue Citadel agrees not to disclose any customer information or data accessed during the provision of services unless required by law or authorized by the customer.
4. Payments and Billing
a. Pricing
All pricing for services and products will be provided during the consultation process. Prices are inclusive of GST unless otherwise specified.
b. Payment Terms
Payment for services is due as per the payment schedule outlined in the service agreement or invoice. We accept payment via bank transfer, credit/debit cards, and PayPal. A deposit may be required for certain services, and full payment is typically due upon completion of services.
c. Late Payments
If payments are not made by the due date, Blue Citadel reserves the right to charge interest on overdue amounts. Interest will be calculated at a rate of 5% per day on any outstanding amounts.
5. Cancellations and Rescheduling
a. Cancellations
You may cancel your service up to 48 hours before the scheduled service date without incurring any fees. Cancellations made within 48 hours of the scheduled service may result in a cancellation fee of up to 20% of the quoted amount.
b. Rescheduling
Services may be rescheduled up to 48 hours before the appointment. Rescheduling within 48 hours is subject to availability and may incur a rescheduling fee.
6. Warranty and Liability
a. Product Warranty
We provide a manufacturer’s warranty for all security systems, devices, and products installed. Please refer to individual product warranties for specific terms. Blue Citadel is not responsible for manufacturer defects but will assist in facilitating warranty claims.
b. Service Warranty
We offer a 12-month warranty on all installation services. This warranty covers defects in the installation but does not cover damage caused by misuse, tampering, or external factors such as power surges or vandalism.
c. Limitation of Liability
To the maximum extent permitted by law, Blue Citadel shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or products. Our liability is limited to the amount paid for the services rendered.
7. Data and Cyber Security
While Blue Citadel takes reasonable steps to ensure the security of systems and networks we install, the customer is responsible for ongoing maintenance, including software updates, firewall protection, and password management. We recommend regular reviews of cyber security systems to safeguard against threats.
8. Onsite Service Terms
For any onsite services, a person aged 18 or older must be present throughout the service appointment. If no adult is present upon arrival, we reserve the right to cancel the service and charge a cancellation fee equivalent to one hour of service.
9. Intellectual Property
All content on the Blue Citadel website, including text, images, logos, and designs, is owned by Blue Citadel unless otherwise specified. You may not use, reproduce, or distribute any content from our website without prior written consent.
10. Backup Services & Data Protection
Although Blue Citadel takes reasonable precautions to protect your data during the installation of security systems, we cannot guarantee the integrity of data storage systems or devices. We recommend customers back up important data before any service is performed.
11. Privacy Policy
Your use of our services is governed by our Privacy Policy, which details how we collect, use, and protect your personal information. Please review our Privacy Policy on our website.
12. Third-Party Products and Services
We may use third-party products or services as part of our installations or consulting services. While we aim to provide high-quality solutions, we are not responsible for the performance or warranties of third-party products. Any issues with such products will need to be addressed with the manufacturer.
13. Termination of Service
We reserve the right to terminate or suspend access to our services at any time, for any reason, including but not limited to breaches of these Terms of Service.
14. Governing Law
These Terms of Service are governed by the laws of Western Australia. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Western Australia.
15. Changes to the Terms of Service
We may update these Terms of Service from time to time. Any updates will be posted on this page, and the revised terms will take effect immediately upon posting.
16. Compliance with Licensing and Regulatory Requirements
Blue Citadel complies with the requirements set forth by the Security and Related Activities (Control) Act 1996 (WA), including maintaining all necessary licenses and accreditations for performing security installations, consulting, and related activities. Our licensed agents and installers meet the legal requirements of the Act.
a. Licensed Services
All security-related services, including but not limited to CCTV installation, alarm system setup, access control, and electronic lock installations, are performed by licensed security professionals in accordance with WA law. By engaging our services, you acknowledge and agree that we operate under these regulations to ensure the safety and legality of our work.
17. Data Privacy and Information Security
Blue Citadel takes your privacy and data security seriously and complies with all applicable data protection laws, including the Privacy Act 1988 (Cth) and PRIS (Privacy and Responsible Information Sharing) standards.
a. Data Handling
Any data collected during the provision of our services, including system configurations, access control logs, or footage from CCTV installations, will be handled in accordance with Australian privacy laws. Blue Citadel ensures that your data is used solely for the purpose of providing our services, and it is not shared with third parties unless required by law or agreed upon with the client.
b. Confidentiality of Security Systems
We recognize the sensitive nature of security systems, including access control configurations and surveillance data. Blue Citadel takes all reasonable steps to protect your security information from unauthorized access or misuse. This includes secure storage of data, encryption where applicable, and limiting access to authorized personnel only.
18. Incident Reporting and Compliance with Law Enforcement
In the event of security breaches or incidents involving the systems we install, Blue Citadel may be required to cooperate with law enforcement or regulatory agencies. We will notify you of any such cooperation unless prohibited by law.
a. Cooperation with Authorities
If requested by law enforcement or a regulatory agency, Blue Citadel may provide access to system logs, surveillance footage, or other data relevant to an investigation. We will only comply with such requests when legally required or with the express permission of the client.
19. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Blue Citadel
Phone: 08 6115 0800
Email: support@bluecitadelsecurity.com
Website: www.bluecitadelsecurity.com